Downtime for Release of 1.75 was 04/21/2021 from 9:00 PM - 11:00 PM (EDT). Downtime is to allow for the new version update to be applied to SmartWare
Dispatch
Routing
- Made some updates to how the router splits up jobs when there are multiple techs assigned to one zone
Routing Setup
- Availability calculations will now take into account the technician associated with the work order over the zone the work order is assigned to. If the primary technician assigned to the work order doesn't have availability in the zone the work order is part of, the availability will be taken from a zone the tech does have availability for. If no technician is assigned to the job, then availability will still be taken from the zone the work order is in
General
Invoice/Statement Footer
- Updated the design of the footer on Invoice and Statement reports per request from Neighborly
mrappliance.com
- Resolved issue where the website might show availability even if the selected service type was disallowed in SmartWare
- Made some tweaks to customer matching with new work orders from the website
- Email addresses that end in "@none.com" will be excluded from the customer matching calculations
Setup Franchise
Setup
- Resolved issue where an address couldn't be inactivated if it was associated with an inactive territory
Work Order
Job History
- Resolved issue where Ready to Schedule work orders would sometimes show with an older Job Date instead of the current one
Work Order
- Resolved issue where on some occasions the parts associated with a task wouldn't show
- Resolved issue where on rare occasions a rounding issue could prevent a credit memo from being added
- Resolved issue where users couldn't edit customer communication info on the work order if they were using the Safari browser