Version 2.32.1 - Released 11/20/2025

Downtime for Release 2.32.1 was 11/19/2025 from 9:00 PM - 11:00 PM (ET).  Downtime is to allow for the new version update to be applied to SmartWare.

Accounting

Invoicing

• Grid column and Excel export changes:
  • Labor Total and Parts Total were added between Action and Sub Total
  • Warranty was changed from a check box to the Warranty Type selected on the work order

Multiple Payments

• Fixed an issue that was sometimes make the Process Payment button be disabled.

Administrative

Menu Pricing Guide

• Fixed a rare issue that sometimes when editing a task, the wrong QB Account & Sales Category would be shown.

Communication

Phone Monitor

• If Clarity Call Recordings has been enabled, a Recording column has been added so you can listen to the call recording.

  • 

Rilla Recordings

• If your office is using Rilla, then you can view all the Rilla recordings here.

• New screen highlights

  Item	Description
  1. Rilla Recording	This is only available if you have enabled Rilla.  This is done from Setup Franchise -> User Defined Values -> Mobile Apps tab.
  2. Rilla Site	Will launch the Rilla website in a separate browser tab.   NOTE: You will be required to enter your Rilla credentials to log into the site.
  3. Duration	How long the record is, in seconds,
  4. Recording	A link to the full recording on the Rilla website.   NOTE: You will be required to enter your Rilla credentials to log into the site.
  5. Summary	The Rilla generated summary of the technicians conversation.  Clicking on the text will bring up a popup window with the full summary.

Customer

Customer

• Fixed an issue that sometimes the Install Date on Equipment detail widget was showing one day earlier then the Equipment grid.
• Fixed an issue that was preventing viewing some of the files on the Communication Log grid.

Dashboard

Owners

• Uncaptured Revenue
  • Fixed the label spelling
  • Changed the count to only include work orders where there is at least one unaccepted task that is not the diagnostic task.
  • Changed the revenue to only include unaccepted tasks

Dispatch

Dispatch

• Added the 'Preferred Tech' to the dispatch calendar popup (when you hover over a scheduled work order)

General

iPad Work Order Sync

• Fixed an issue where work orders for customers with a large number of past work orders would time out during the work order sync.

Material

Cores & Returns

• If the part return status is 'Defective Part (DOA)' then removed the inventory check and inventory movement.

Inventory Transfer

• Added the ability to select the To Shelf when transferring parts.
• Added the ability to enter the Transfer Quantity instead of having to use the + / - buttons.  
  • NOTE: If you enter an amount greater then what's available in the From Location, the number is changed to the amount the From Location has.  If you enter a number less than 1, that number is then changed to 1.

• 

Reports

Sales by Postal Code

• Added a Dispatch Code to the report and all exports (PDF, Word & Excel).

Tech Adjustments

• Added a new search criteria, 'Include Warranty'
  • If checked, Warranty work orders will be included.  This is how the report always worked in the past.
  • If unchecked, Warranty work orders will be excluded.
• Word, Excel & PDF
  • Removed the header rows
  • Added a Total row
• Custom Tasks
  • If the technician created a custom task on the iPad, this will now be indicated on the report

Work Order Cancellation

• Added two new options:
  • 'Group By'
    • Will split the first page summary by employee to see cancellation counts by each employee.

  • 'Page Break' 

    • If Group By employee is selected, will add a page break after employee in the detail pages.

     

Setup Franchise

Setup Franchise: Territories

• Added a new tab called 'Scheduler'
  • Moved the Overbooking franchise options from the User Defined Values -> Scheduler tab.  This will allow you to set the Overbooking options per territory, instead of for your franchise.
  • Added a 'Same Day Cutoff Time Booking'
    • This new option allows you to set what time overbooking stops. 
    • For example, if you have the cut off time set for 3PM, then after 3PM no new online jobs can be created.
    • 

User Defined Values: Miscellaneous tab

• Add a new invoice report option that gives the ability to hide the Part #.
  • if checked, the invoice report will show the Part # column, as it always did.  If unchecked, it will hide that column.  NOTE: The default value is checked so the report will look the same as it always did.

User Defined Values: Mobile Apps tab

• Added two new options that will allow you display a PDF when the technician goes Active and when they leave.
  • The first thing you must do is go to Setup Franchise -> Options -> Attachments and add them
  • 
  • On the Attachments screen, use the + button to add the Arrival and Leaving attachment.
  • Once you successfully add them, you will see them in the Attachments grid.

  • After you added the Arrival and Leaving attachments, go to Setup Franchise -> User Defined Values -> Mobile Apps tab and select those attachments.

    

Work Order

Confirmation -> Text Messages

• If Two Way Texting is enabled, if a customer selects to Cancel their appointment, instead of cancelling the work order, the following changes have been made:
  • The work order status will be changed to Ready To Schedule
  • A work order Office Alert note will be added stating: 'Work Order Cancel request came in by text message.'
  • A SmartWare Alert will also be added letting you know a customer wanted to cancel a work order so you can reach out to the customer and try to get it rescheduled instead.

Recordings

• If your office is using Rilla, then you can view the recordings here.  Click on the recording link and the Rilla website will launch in a new tab allowing you listen to the recording.

Send Confirmation

• Added the 'Job Confirmed' column to the Send Confirmation grid so you can see if the job has already been confirmed before sending out confirmation.

Work Order

• Fixed an issue that when changing the Address on the work order, the zone and tax authorities were not properly updating.
• Added the Address 2 value to the Address drop down