MrAppliance.com Work Orders

MrAppliance.com

How to find jobs from MrAppliance.com

All work orders generated from MrAppliance.com will appear in the following location:

• Warranty Request Jobs:
  • Work Orders with a Job Status of 'Request' received from MrAppliance.com will appear on the Dispatch | Dispatch (panel) under the 'Followup' (tab) and the 'Online' (tab)
• Non-Warranty Jobs (Where customer selected a Date and Time Slot from the website)
  • Work Orders with a Job Status of 'Promised' or 'Ready to Schedule' received from MrAppliance.com will appear on the Dispatch | Dispatch (panel) under the 'Appts' (tab) and the 'Online' (tab) 

The Unscheduled (tab) indicates work orders with a status of ‘Ready to Schedule’. These are work orders that have not been scheduled for a specific time.

Dispatch – Unscheduled Jobs

How to schedule unassigned jobs from MrAppliance.com

Navigate to: Dispatch > Dispatch (panel) > Unscheduled (tab).

Click the  icon next to a job you would like to schedule.

• The Work Order (panel) will load for the job you select.
• Under Work Order on the left-hand side of the screen, click .
• Depending on how your office is setup to schedule jobs will determine which panel appears next

Scheduler Type	Functionality
Simple Scheduler	Displays a list of available Technicians for a specific date/time frame.
Bucket Scheduler	Displays a list of available time frames (called buckets) that you can schedule the work order for.   Jobs can be scheduled for a First Call, AM, Anytime, PM, or Last Call. Bucket Scheduler does not allow for scheduling a work order for a specific time.

Simple Scheduler

The Schedule Appointments panel will load on the right-hand side of the screen allowing you to schedule a specific date/time and technician for the work order based off availability.

Schedule Appointment

The Schedule Appointment panel is divided into two sections:

• Search Criteria: This is the top portion of the Schedule Appointment panel and determines what criteria will be used to search for technician availability.
• Technician Availability: This is the bottom portion of the Schedule Appointment panel and displays a list of available technicians based off the search criteria that was entered in the top portion of the panel.

Below is a brief explanation of the Schedule Appointment – search criteria (panel):

Field	Functionality
Job Date	Indicates the date that the work should be performed for the customer.  Job Date will be defaulted based off Job Date that was listed on the Work Order.  You may change the Job Date by using the < > arrows if need.
Skill Level	Default based off Skill Level that was selected on the Work Order. Cannot be edited from this panel and must instead be changed from the work order.
Job Duration	Job Duration is displayed in minutes and is defaulted based of Job Length listed on work order.  May be changed by typing in a new
	Searches for Technician availability matching Job Date, Skill Level, and Job Duration entered.

Below is a brief explanation of the Schedule Appointment – technician availability (panel):

Field	Functionality
Technician	Displays Technicians name who has availability
Prior Location	Displays the address of where the technician is scheduled for prior to the work order you are trying to schedule
Prior Zone	Displays what Zone the technician is scheduled to be in prior to the current work order
To: Miles	Displays estimated Miles from the technician’s prior location to the current work order address
To: Time	Displays estimated Time in minutes from the technician’s prior location to the current work order address
Job Start	Displays the proposed start time for the work order.  This may be overwritten by typing in a new Job Start time
Job End	Displays the proposed time the technician should be able to complete the work order by.  Job End time is calculated by taking the Job Start time + Job Length (found on the work order)
Next Job	Will display the next job a technician is schedule to go to if one has been scheduled
Zone	Indicates the zone the technician has been setup with availability for.
Conflict	Indicates if there is a conflict with the technician’s schedule.  No:  indicates no conflict Yes:  indicates a conflict exist and will display (#) next to Yes indicating the number of minutes the conflict exists for.
Message	Will display error/warning messages.  Sample Messages: No Address for Employee. Cannot schedule End of Day (indicates the proposed time is past a ‘normal’ end of day schedule) Zone/Skill not found on work order

Click , next to a technician’s name to schedule the technician and the specific date/time on the work order.

Bucket Scheduler:

The Bucket Scheduler panel will load on the right-hand side of the screen allowing you to select a time frame for the work order.

Bucket Scheduler

Below is a brief explanation of the Bucket Scheduler (panel):

Field Option	Functionality
	The Simple (button) will load the Simple Scheduler panel allowing you to schedule the work order for a specific technician, date and time
Zone	View only display of Zone associated with Work Order
Zip Code	View only display of Zip Code associated with Work Order
Skill Level	View only display of Skill associated with Work Order
First Call – Number Jobs	Displays a count of technicians who are available to take a first call based on the selected job date
First Call Technician	Displays a list of technicians who are available to take a first call based on the selected job date
Before-Noon	Displays a total count of available technician hours before noon (AM) based on the selected job date
Anytime:	Displays a total count of available technician hours for the entire day based on the selected job date
Afternoon	Displays a total count of available technician hours after noon (PM) based on the selected job date
Last Call Number Jobs:	Displays a count of technicians who are available to take a last call based on the selected job date
Last Call Technician	Displays a list of technicians who are available to take a last call based on the selected job date
Job Date:	Indicates the current job date you are viewing availability for.  You may change the date you are viewing availability for by clicking either the Calendar icon or utilizing the   arrows next to the Job Date
Technician	Displays a list of all technicians who have availability for the selected job date

Once you have decided on a Job Date, click the blue bucket (time frame) you would like to schedule/promise the work order for.

Bucket Scheduler Offices (only):  For offices that utilize the Bucket Scheduler, when scheduling work orders for the same day the Daily Scheduler view will appear instead of the Bucket Scheduler.  The reason for this is because SmartWare assumes you have already run the Router for the current day and instead need to schedule the job for an exact time and technician. Navigating to any date other than the current day will display the Bucket Scheduler panel

What happens once a MrAppliance.com job is scheduled?

Once you have scheduled the MrAppliance.com work order, the following things will happen:

• Work order will appear in the 'Appts' (tab) 
• Simple Scheduler (offices): Work order will appear on the Dispatch panel assigned to the appropriate tech for the date/time selected.
• Bucket Scheduler (offices):
  • AM, Anytime, PM, or FC & LC (not assigned to a technician) will appear on the Calendar view in the appropriate buckets:
    • AM Bucket: Will display work orders assigned to Time Slot: AM or Time Slot: First Call (where not technician was selected)
    • AT Bucket: Will display work orders assigned to Time Slot: Anytime
    • PM Bucket: Will display work orders assigned to Time Slot: PM or Time Slot: Last Call (where no technician was selected)
  • Fist Calls assigned to a specific technician will appear in the Calendar view grid for the specified technician at 8:00 AM
  • Last Calls assigned to a specific technician will appear in the Calendar view grid for the specified technician at 4:00 PM.