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  1. SmartWare Support
  2. User Guides

User Guides

Instructions for using SmartWare

Administrative

  • Add an MPG Task to Multiple Price Books
  • Change Diagnostic Fee
  • Create an MPG Task
  • Employee Roles
  • Employee Time and Revenue
  • MPG Price Book

iPad

  • Deactivate Old iPad Devices for Employee
  • iPad - Download and Install of SW Mobile App
  • Reassign iPad
  • SmartParts - Encompass

General

  • Adjustments - Credits, Bounced Check, Payment Movement V2
  • Appliance Wellness Plans
  • Call Backs
  • Clarity Setup
  • Common Functions
  • Enter a Refund
  • See all 17 articles

Dashboards

  • Management Dashboard
  • Owner Dashboard
  • Technician Big Board

Accounting

  • Batches
  • Batches - Migration Adjustments
  • Invoicing
  • Multiple Payments
  • Payment Finder
  • QuickBooks Transfer
  • See all 7 articles

Customer

  • Combine Customers
  • Combine Customers (New 8-6-20)
  • Customer Address Validation
  • Customer Contacts

Dispatch

  • Dispatch
  • Routing

Material

  • Cores & Returns
  • Inventory Transfer
  • Location Search
  • Locations
  • MW Warranty Parts on a Work Order in SmartWare
  • Parts
  • See all 11 articles

Setup Franchise

  • Add a Zip or Postal Code to a Zone
  • Employee Goals
  • Google Maps API Key - Setup, Account Upgrade, Settings Verification
  • Tax Authorities
  • Two Way Texting

Work Order

  • Bucket Scheduler
  • New Work Order
  • Send Confirmation
  • Simple Scheduler
  • Work Order Notes
  • Work Order Notifications
  • See all 7 articles

MrAppliance.com

  • MrAppliance.com Work Orders
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