Downtime for Release 2.38.0 was 05/20/2026 from 9:00 PM - 11:00 PM (ET). Downtime is to allow for the new version update to be applied to SmartWare.
Accounting
QuickBooks Transfer
- Fixed a rare issue that if you set a QuickBooks Closed Date in SmartWare, the reference date sent to QBO would be set to the QBO Closed Date plus 1 day regardless of the tech completed date.
Administrative
Employee
- Fixed an issue that was sometimes causing employee attachments from showing duplicates.
Customer
Equipment
- Added two new types:
- Range (Gas)
- Range (Electric)
General
- Fixed an issue that was causing the Has Balance tag from showing on some customers.
Dashboard
CSR Dashboard
- Fixed the details grid to show the call duration.
Management: Employee Time Off
- Resolved an issue that was displaying employees on franchises they no longer have access to.
Owners Dashboard
- Fixed both CRP and Part FCC warranty counts.
- Fixed the issue that was causing the numbers to be off if filtering by a technician.
Dispatch
Dispatch
- Fixed an issue that was preventing the time slot from updating when a work order is moved on the dispatch screen to a new time.
General
ClaimWorks
- Added the automatic work order payment creation when the warranty payment is made.
iPad
Customer -> Job History
- Changed the sorting to be by newest to oldest.
Payment Screen
- Added an iWallet Check option on the Payment screen
- Will launch the iWallet application, going directly to the check processing screen prefilling all the relevant information.
- Added a Status button
- When pressed, it will check for the recently made iWallet payment and show that amount on the payment screen.
Material
Parts
- Fixed an issue that would sometimes show the inventory movement from a different part.
- Fixed the Marcone weekly part import to remove the MFG # from the part description.
Purchase Order
- Fixed an issue that was causing the wrong job date to be shown on the purchase order.
Setup Franchise
NMI
- Added NMI as a new Credit Card Processor. NMI can be used for:
- Tokenizing a credit card and then using that on the iPad or the work order payment screen to process a payment.
- On the iPad, using the NMI supplied bluetooth reader, processing a credit card by using the iPad Credit Card functionality.
-
- Credit Card Processor: NMI
- NMI Security Key:
- In your NMI account, select the My Settings in the header, top right. Then select Security Keys
- In the Private Security Keys section, you will see your key. Press the Copy link to copy that value the clipboard.
- Then go back to SmartWare and paste that in the NMI Security Key field.
- Verify the Processor API URL is set to https://secure.networkmerchants.com/api/transact.php
- Set the Processor Code to 0
- 0 means the next time NMI is called, your security key will be validates and an encrypted key will be sent back. This encrypted key will be used going forward.
- 1 means your key was properly encrypted.
- In your NMI account, select the My Settings in the header, top right. Then select Security Keys
Service Types
- Added two new types:
- Range (Gas)
- Range (Electric)
Work Order
Confirmation Email
- The calendar invitation time has been changed to match the times from the confirmation email.
Estimate Email
- When the work order is returned from the iPad as an estimate and the email is sent to the customer, changed the filename to say Estimate instead of Invoice.
Payment
- Fixed an issue that was preventing saving of the payment if the payment note was more then 100.
Work Order
- Fixed the rate issue what was causing the wrong customer icons from showing in the work order header.
- Fixed an issue that if the work order has a current status of Tech Completed and it was changed to Ready To Schedule and an Action was selected and you navigated to a different tab (Notes, Payments, Tasks, etc...) then navigate back to the Summary, it is was reverting back to Tech Completed.