Go to Setup Franchise -> User Defined Values -> Mobile Apps tab and check the Enable Rilla Integration option then click Save.
Then go to Administrative -> Employees. For each Technician you want to have launch the Rilla when the work order changes to an Active status, edit the employee
Change their employee option RillaEnabled_Employee to true.
NOTE: This option ONLY appears after the Franchise Option is checked and saved. If you don't see the RillaEnabled_Employee option then please use the SmartWare refresh icon in the header and then the option will be there.
Each technician must have a primary email address that matches the email address used when that employee was setup in our Rilla account.
After these steps are completed in SmartWare, each technician must perform an Office Sync. If this is not done then the Rilla app will not automatically launch when the work order goes Active.